Language support

English is the default language hila uses for questions and answers. You can change the language for interactions to one of the supported languages. However, the language of hila’s general user interface remains in English.

When you choose a non-English language for interactions, answers from hila will return in that language. You can, however, ask questions in any supported language.

Supported languages

Japanese is currently the only language supported for interactions other than English.

Change the language

System-wide language setting

Open the Raw Config Values window as described in Raw config values.

1. In the search box, search for user_preferred_language.

2. Hover your mouse over the row with the user_preferred_language name and click the pencil icon to edit the value.

3. In the Edit Value window, click Open Editor.

4. Set the value to the language you want to use for interactions. English is default, Japanese is the other supported language.

5. Click Save Changes to save the value.

6. Click Save Changes in the Edit Value window to save the change.

User-specific language setting

When setting the language for interactions, a user-specific setting overrides the system-wide setting.

1. Open the hila monitoring app.

   1. In the Monitoring window, click User in the bottom-left of the screen, and then click Manage profile.

      

   2. Under the User Preferences section, click Add Preference.

      The first time you set the user preference, you must do it by adding this preference.

      Fill in the fields as follows:

      1. Module — “qnastore”

      2. Name — “user_preferred_language”

      3. Value — <English or Japanese>

   3. In the Language profile, select the language you want to use for interactions.

      After you have set the user preference, you can make any changes in the future with this pulldown.

      

   4. Refresh the browser window for the change to take effect, or you can log out and log back in.

Scope of language support

The language you select for interactions applies to the following:

• Titles
• Response summaries
• Response explanations
• Error messages

You can also have hila configured to use the specified language for suggested questions. For this release, contact your professional services or IT contact to configure this setting.

Example

This interaction shows a question in Japanese and the answer in Japanese.

This interaction shows a question in English and the answer in Japanese.